When a homeowner goes quiet, the hardest part is often not knowing when to give up. Are they busy? On vacation? Still comparing quotes? If a refund depended on a fixed waiting period, you'd be left tracking dates and wondering whether a lead was really dead or just slow.
Jobiteer avoids that by tying the refund to something concrete: the job itself closing. Until then, the lead is still live. Once it closes, the question is settled.
Why the refund waits for the job to close
A job on Jobiteer moves through real stages. It's posted, contractors unlock it and reach out, the homeowner may hire someone, the work gets done, and eventually the job is closed out. While the job is still open, a lot can change:
- A homeowner who's been quiet may still reply.
- A hire can be undone. The homeowner might unhire someone and reopen the job to new leads, or switch to a different contractor.
- A contractor who wasn't picked at first could still end up hired.
Deciding a refund in the middle of all that would mean guessing. Waiting until the job is actually over means the decision is based on what really happened.
What counts as "closed"
Every job reaches a definite end point, one way or another. A job counts as closed when:
- The homeowner closes it themselves.
- The work is completed and the job is marked done.
- It closes automatically after a set amount of time, whether nobody was hired or a hire never led to finished work.
Homeowners get reminders before a job closes on its own, so jobs don't linger forever in a half-finished state. That's what gives the refund a reliable trigger: every job gets there eventually.
You don't have to track anything
You don't need a calendar reminder, a spreadsheet, or a mental note about which leads went quiet. When the job closes, Jobiteer checks your conversation. If the homeowner never replied to you and didn't hire you, your unlock credits come back automatically. A note appears in that conversation, and the refund is recorded in your transaction history.
If the homeowner did reply at some point, even briefly, the lead counts as a real conversation and the credits stay spent. Either way, the outcome is decided once, at a clear moment, and it doesn't change afterward.
Clear beats fast
A refund that fires sooner might sound better at first. But an early cutoff would either refund leads that were about to turn into real conversations, or leave you unsure whether a slow homeowner still counts. Tying the refund to the job's actual end avoids both problems.
The result is a rule you can rely on: while the job is open, the lead is still in play. When it closes, you know exactly where you stand.