Jobiteer automatically refunds your unlock credits when a homeowner never replies to you. Since it's an automatic rule, it's worth being clear about exactly where it stops.
The short version: any real reply from the homeowner cancels the refund. Even one short message. Here's why the line sits there.
What you're paying for when you unlock
An unlock opens a private conversation with the homeowner about their job. That's the product. You're paying for the chance to talk to someone who actually needs the work done.
If the homeowner never shows up to that conversation, you didn't get what you paid for, so you get your credits back. If they do show up and reply, you got the conversation, even if it didn't lead where you hoped. At that point the unlock did its job.
Even a short reply counts
The rule doesn't try to measure how good a conversation was. Whether the homeowner writes a paragraph, asks one question, or simply says "thanks, we went another way," any real message from them counts as a response. So does hiring you, even if they never typed a word.
A few things don't count as a homeowner reply:
- Your own messages, however many you send.
- Automatic system notes that Jobiteer adds to the conversation.
Only the homeowner actually engaging with you ends your eligibility.
A quick "no thanks" might not feel like a win, but it's a real answer. You know where you stand and can move on, which is exactly what a silent lead never gives you.
Why a clear line is fairer than a judgment call
The alternative would be someone deciding case by case whether a conversation was "real enough." That means reviews, delays, and outcomes that feel arbitrary. A simple rule avoids all of that:
- It's predictable. You always know whether a lead qualifies, just by looking at your conversation.
- It's automatic. No tickets, no proof, no waiting on a decision.
- It's the same for everyone. Every contractor is held to the same standard.
Not a loophole for free unlocks
Because the refund only covers true silence, it isn't a way to get free unlocks. Unlocking a job doesn't hand you the homeowner's phone number, email, or address. It only opens the chat. Any details beyond the job post come from the homeowner through that conversation, and the moment they reply, the refund no longer applies.
That keeps the protection pointed at the problem it was built for: paying for a lead where nobody ever answered. It's there for the leads that go truly quiet, not as a way around paying for the ones that don't.
If a homeowner never says a word, you get your credits back. If they do, you had your shot at the job. That's the deal, and it applies to everyone the same way.