Ask contractors what frustrates them about paid lead platforms and unresponsive leads come up again and again. You pay, you reach out, and the customer never answers. Across a month, those silent leads can make up a painful share of what you spend.
How platforms handle that varies. Some rely on you to request a credit. Some cover certain cases automatically but only under specific conditions. Either way, it's worth knowing exactly what you're covered for before you spend.
On Jobiteer, the rule is simple and built into the platform itself.
One rule, applied automatically
If you unlock a job and the homeowner never sends you a single reply and doesn't hire you, your unlock credits come back once the job closes. That's the whole rule.
- Nothing to request. No form, no ticket, no screenshots, no one reviewing your case.
- No deadline to remember. You don't have to file anything within a certain window. The system checks every closed job on its own.
- You'll see it happen. A note appears in that conversation, and the refund is recorded in your transaction history.
No conditions on how fast you replied
Jobiteer's refund doesn't depend on how quickly you reached out after unlocking. It isn't something you can miss because you were on a job site or answered in the evening instead of the morning. What matters is whether the homeowner ever engaged with you.
Judged for you, not for everyone
The refund is decided per contractor. If a homeowner talks to one contractor and never replies to you, you're still covered, even if they hire someone else. Their conversation with another contractor doesn't cancel your refund, because the question is simply whether they ever responded to you.
Where the line is
A built-in rule has to be clear enough for a system to apply without judgment calls. So it's strict:
- Covered: the homeowner never sends you any message and never hires you before the job closes.
- Not covered: the homeowner replies at least once, even briefly, or hires you. That's a real conversation, so the credits stay spent.
The refund also waits until the job is closed, whether the homeowner closes it, the work is completed, or it closes on its own after a set amount of time. That gives slow responders a fair chance, and it means the outcome is decided once and doesn't change.
Why build it in
A refund you have to request depends on noticing, remembering, and making your case. A refund that's part of the platform just happens. That's the difference we wanted: you shouldn't need to manage a separate process to avoid paying for leads that never engaged with you.
You focus on the jobs that do respond. The silent ones take care of themselves.