Every contractor has been ghosted. You see a job that looks like a good fit, you pay to reach out, you send a thoughtful message, and then nothing. No reply, no "we went with someone else," no answer at all. It's one of the most frustrating ways to spend money on a lead.
On Jobiteer, if a homeowner never responds to you, the credits you spent unlocking that job come back to you automatically.
How the refund works
When you unlock a job and message the homeowner, Jobiteer keeps an eye on that conversation. If the job reaches its end (the homeowner closes it, it's completed, or it closes on its own after a set amount of time) and the homeowner never sent you a single reply, your unlock credits are returned.
A few details worth knowing:
- It's automatic. You don't file a claim, open a ticket, or ask anyone. The system checks closed jobs on its own schedule.
- You'll see it happen. A note appears in that conversation letting you know your credits were returned, and the refund shows up in your transaction history.
- Credits go back where they came from. If you used free credits, you get free credits back. If you used purchased credits, those go back to your balance.
- It's judged per contractor. If a homeowner talks to one contractor and ignores you, you're still eligible, even if someone else gets hired.
What counts as a response
To keep this simple and automatic, the rule is strict in both directions. Any real message from the homeowner in your conversation counts as a response, even a short one, and that means no refund for that job. The same is true if the homeowner hires you. The refund is specifically for leads where the homeowner never engaged with you at all.
It also waits until the job is actually closed. A homeowner can take a while to reply, or change their mind after hiring someone, so the refund isn't decided until the job is truly over.
Why this keeps your budget in your hands
The biggest risk in any lead purchase is paying for a conversation that never happens. When that risk is removed, every unlock becomes a more predictable decision:
- A lead that turns into a real conversation is exactly what you paid for.
- A lead where the homeowner never shows up costs you nothing in the end.
That means you can unlock a job that looks promising without worrying that a silent homeowner will quietly drain your balance. Your budget goes toward conversations that actually happen.
Other lead platforms may handle unresponsive leads differently, so it's worth checking their policies. On Jobiteer, the rule is built in: if the homeowner never responds, you get your credits back.