Getting money back for a bad lead is often more work than it's worth. You have to notice the problem, find the right form, explain what happened, maybe attach screenshots, and then wait for someone to decide whether you're telling the truth. Plenty of contractors just eat the cost because chasing it takes longer than earning it back.
On Jobiteer, the most common bad-lead situation, a homeowner who never replies at all, is handled for you. There's nothing to file.
The system checks, not you
You don't have to track which leads went quiet or remember to follow up on them. When a job you unlocked closes, Jobiteer looks at your conversation with that homeowner. If they never sent you a single reply and didn't hire you, your unlock credits are returned automatically.
There's no ticket to open and nobody reviewing your request. Because the rule is based on what actually happened in the conversation, there's nothing to prove. The conversation itself is the proof.
How you'll know it happened
You don't have to go looking for it. When a refund goes through:
- A note appears in that conversation letting you know your credits were returned because there was no response before the job closed.
- The refund shows up in your transaction history, tied to that job, so your records stay clean.
- Your credits go back to the same place they came from. Free credits come back as free credits, and purchased credits go back to your balance.
The rule is simple on purpose
An automatic refund only works if the rule is clear enough for a system to apply without anyone making a judgment call. So here's exactly what it covers:
- Covered: you unlocked the job, and the homeowner never sent you any message and never hired you before the job closed.
- Not covered: the homeowner replied at least once, even briefly, or hired you. At that point the lead is considered a real conversation.
The refund also waits until the job is closed, whether the homeowner closes it, it's completed, or it closes on its own after a set amount of time. That way a homeowner who's just slow to respond still has the chance to reply.
The trade-off of a clear rule is that it doesn't try to judge the quality of a conversation. A homeowner who replies once and then disappears is a frustrating experience, but it's also a real response, so it's not something the automatic refund covers.
Less admin, more work
Your time is better spent on jobs than on paperwork about jobs that never happened. With the refund built into how Jobiteer works, a silent lead doesn't turn into a to-do item. You keep working, and if a homeowner never shows up, the credits quietly come back on their own.