One of the most common complaints about lead platforms is paying for a lead that goes absolutely nowhere. You unlock it, you reach out, and the homeowner never says a word back. On most platforms, that money is just gone, no matter how clearly it wasn't your fault.
Jobiteer handles this differently. If a homeowner never responds after you unlock their job, your credit gets refunded automatically. No support ticket, no explaining yourself, no waiting on someone to review your case and decide whether you're telling the truth.
The refund happens on its own
You don't have to do anything to trigger it. The system tracks whether the homeowner ever actually engaged with you after you unlocked the job. If they never did, the credit comes back to your account automatically, no request required on your end.
Any real response voids it, and that's intentional
If the homeowner replies to you at all, even just once, the refund no longer applies. That's by design. This protection exists for true silence, not for a lead that responded but simply didn't turn into a hire. A homeowner engaging with you, even briefly, means the lead did what it was supposed to do. The rest is a normal part of sales, not something Jobiteer refunds for.
It's tied to when the job actually closes
The refund fires once the job closes out. Jobs that never get a hire close automatically after 30 days, so there's a clear, defined point where "no response" becomes final instead of an open-ended guess about how long you're supposed to wait around.
What this actually changes for you
You can unlock a job you're genuinely interested in without worrying that a homeowner who never replies is going to quietly cost you money. It's not a loophole for getting free unlocks, since any real engagement voids it. It's a safety net for the one outcome that's genuinely outside your control: someone who unlocks a conversation and then never shows up to it at all.